FAQ

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Site Features



FAQ



1. Which Internet Browsers can I use?

PhotoLab.ca supports Internet Explorer 8 and 9, and the latest versions of Firefox, Safari and Google Chrome; all 32-bit with JavaScript, Flash and Silverlight. If you don’t have JavaScript, Flash or Silverlight installed, PhotoLab.ca will prompt you to install these programs when necessary.

2. Why do I have to register to use PhotoLab.ca?

Registration is necessary to place an online order using Photolab.ca. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.

3. I forgot my password - How do I get a new one?

You can click on the Login button at the top right of the PhotoLab.ca Home page to start the process for retrieving a new password for your account. We will email you a new password for your account with a link to create a new password. Click the link in the email, enter the password which was emailed to you in the ‘Current Password’ box and then enter your new password.

4. How do I add photos to my account?

Photos can be added from your computer using our photo uploader or added from your Facebook account.

To upload photos from your computer, follow the steps below To upload photos from Facebook follow these steps:

Keep in mind that Facebook photos are often lower resolution than the photos stored on your computer. Photolab.ca automatically checks the resolution of each image that you upload to ensure high print quality. After importing the photos, if the resolution of a photo is too low, you will see this yellow circle: . You can go ahead with your order but for best results you should use a larger image.

5. I entered the wrong password in Facebook and now I am seeing my home page instead of my photos. What do I do?

If this happens, close the Facebook window and click on the “Facebook Import” button again and log in with your username and password. You can then select pictures from your albums.

6. Can I edit my photos before ordering my prints?

The Photolab.ca site has simple-to-use photo-editing tools allow you to crop, reduce red eye and apply many other photo enhancements. From inside an album, click on the Edit button under the photo to launch the photo editor.

7. What is cropping?

Simply put, cropping lets you pick the best part of the photo you want to print. When you are cropping your pictures, make sure you think about whether you want the photo to be printed in landscape or portrait orientation. See below for orientation examples. The most common Print Sizes (in inches) are: 4X6, 5X7, and 8X10.

8. How do I know if my prints are suitable to print?

At Photolab.ca, we want to make sure that you are happy with your printed product. We analyze every photo to see if it is a suitable image size for the specific product you are creating. If the photo is too small for the desired product, we will display the symbol on your photo. You can still print the photo product you have chosen but be aware that for the best results, you should use a larger image.

9. How can I remove red eye in my photos?

Red eye is an unwanted effect that happens when using the flash on your camera. You can remove Red Eye from your photos with our photo editing tools. . Click on the Edit Photo link under the photo to launch the photo editor See help section for more detailed instructions on editing photos.

10. Some of my pictures are the wrong orientation, how can I rotate them.

Our photo editor has a rotate tool that will allow you to rotate images clockwise or counter-clockwise. Click on the Edit link under the photo you wish to rotate. See help section for more detailed instructions on editing photos.

11. How do I pay for my order?

You can pay for your order online with a credit card or you can pay when you arrive to pick up your order at your specified store location. If your order is over $50 you are required to pay online using your credit card. We accept all major credit cards online and in store, as well as debit cards and cash in store.

12. When will my order arrive?

Your order will be delivered or ready for pick up within 5-7 business days from when you place your order.

13. How long is my project kept on the Photolab.ca website?

We will keep your images and any projects you have worked on for 90 days on the Photolab.ca site to give you time to share with friends and family. You can extend this time by an additional 90 days by changing or re-ordering your product.

14. Will Photolab.ca notify me before removing my project?

We will email you at the address you use to log into the Photolab.ca website well in advance of us removing any of your projects from the site.


Site Features



1. Help

Photolab.ca has a step-by-step process to help you create unique prints, photobooks, posters/collages, gifts, calendars and greeting cards.

2. The Menu

Home – Shows you our latest Promotions

Organize – Organize your photos, albums and projects for easy reference and product creation

Print – Start here for all things printed. Whether it is a 4x6 print, a greeting card or a photobook.

Create – Get creative with some of your photos. Personalize Calendars, photobooks, wall canvases and more.

Gift – Find all of your non paper products here. Mugs, shirts, puzzles are just a sample of what you can produce.

Capture (photostudio) – Find out more about of professional photo studio and find the one closest to you.

Business – For all of your business printing needs. Create custom business cards, stationary, labels or promotional materials here.

Login – Login in to your Photolab.ca account or create an account if you don’t already have one.

Cart – Quick access to your shopping cart and any items you have added.

3. Getting Started

When you visit the Photolab.ca homepage, you can begin to create and customize photo products to share with family and friends. Use the menu bar across the top of the page to navigate your way through the site. Under each section, an additional menu will appear on the left of the page to allow you to go deeper into your chosen product.

4. Prints

Photolab.ca offers 4x6, 5x7, 8x10 and wallet sized prints. To order prints, click on the Print link in the top menu. If you have not yet uploaded photos, click “Upload” or “Facebook Import” from the menu on the left.

See Section 4 in the FAQ for detailed steps.

Keep in mind that Facebook photos are often lower resolution than the photos stored on your computer. Photolab.ca automatically checks the resolution of each image that you upload to ensure high print quality. After importing the photos, if the resolution of a photo is too low, you will see this yellow circle: . You can go ahead with your order but for best results you should use a larger image.

5. Choosing Your Options - Customizing Products

Once you have chosen a gift product to create, an image of it will appear on the screen. Click on the options on the right side of the screen to start customizing your product. The image on the screen demonstrates how your product will look with the options you have selected. Once you have selected your options click the “customize” button. You will then be asked to select a theme. Some products, such as the posters, do not have a theme.

6. Selecting A Theme

Themes are listed near the bottom of your screen, under the image of your product. To scroll through the themes, click on the up and down arrows. To see all the themes at once, expand the list by clicking on the double arrows on the right hand side. When you click on a theme, it will be displayed on your photo product. When you’ve found the theme you like, click “Next Step” to move forward. For some products, such as photobooks, you can change the theme on every page or keep the same theme throughout. To see all the themes in the themes tab at once, expand the list by clicking on the double arrows right.

7. Editing Your Project

The product is now displayed with the chosen theme. You can now add photos that you have uploaded into your album, edit them and add text.

8. Selecting Photos

Scroll through your images in My Photos tab by clicking on the up or down arrows, or expand the list to see all of your photos by clicking the double arrows on the right hand side. To select photos, click on them and drag them to the photo boxes on your product. You can replace the photos in the photo boxes at any time by dragging a new photo over top. You will notice that the software keeps track of the images you’ve selected by placing a check mark in the upper right corner of the photos.

9. Editing Photos

If you want to edit an image that you’ve added to the product, click on the photo and a black box will appear, Click on “Edit Photo” to make changes to your photo. You can change the orientation of the photo by selecting “Rotate.” Click on the photo and move the arrow to the right to rotate the image clockwise and to the left to rotate the image counter clockwise.You can make the photo appear larger or smaller by using “Zoom.” Once you have selected “Zoom,” hold your cursor over the image and right and left arrows will appear. Click and slide the arrow to the right to enlarge or click and slide the arrow to the left to reduce the size of the photo. You can also move the photo by selecting “Pan,” moving your cursor over the photo, and then clicking on it.When you’re finished editing, click “Accept” and the new photo will appear in your product. If you do not want to use the edited photo, click “Cancel” to exit the photo editor. When you edit your photos, you’re working on copies. The original unedited photos will still remain in My Photos until you delete them. Once you have selected your photo(s), you can preview your product and further customize it if you wish.

10. Adding Text

Most photo products have an optional assigned space for text. If you do not want text, ignore the message “Insert your text here” and your item will be printed without text. If you want to add text, place your cursor over the sample text on the product and a box will appear around it. When you click on the text box, the “Text” tab at the bottom will become active. You can now type your own text, change the background colour of the text box and vary its opacity. Further options for your text such as font style, size, colour and placement are available by clicking on the “Customize” button at the lower right side of the window.

11. Customizing Your Product

Further options for your text such as font style, size, colour and placement are available by clicking on the “Customize” button at the lower right side of the window. To add more creativity to your photo product, you can click “Customize” on the bottom right of the screen at any time. Then, by selecting one of the tabs, you can further edit your photos, add clipart and borders to your photos, change the backgrounds of certain products and add text.

12. Further Editing

Once you click “Customize,” a number of additional options become available for editing individual photos. You can access the expanded editing window by clicking directly on any photo that you want to edit.

You can add photos to many products such as photobooks or calendar pages simply by clicking an image in My Photos and dragging it to the page. The editing window will open automatically.

To change the orientation of a photo, select “Rotate.” Click on the photo and move the arrow to the right to rotate the image clockwise and to the left to rotate the image counter clockwise. You can make a photo appear larger or smaller by clicking “Edit photo…” and then using “Zoom.” Once you have selected “Zoom,” hold your cursor over the image and right and left arrows will appear, click and slide the arrow to the right to enlarge or click and slide the arrow to the left to reduce the size of the photo. You can also move a photo by clicking “Edit photo…” and then selecting “Pan,” moving your cursor over the photo, and then clicking on it.

You can change the position of photos on many products by clicking “Move,” clicking on the photo and dragging it. Pictures can overlap and you can choose which photo appears on top by clicking on the photo and then on “Place in front” or “Send to back.”

To remove unwanted parts of a photo, click “Crop.” A box with black placeholders will surround the photo. Click on a placeholder and drag it to remove parts.

If you click on a photo and then on “Set as background,” the photo that you have selected will fill the entire page.

To adjust the opacity of a photo, click on “Opacity.” Hold your cursor over the photo and right and left arrows will appear, click and slide the arrow to the right to increase the opacity or click and slide the arrow to the left to decrease the opacity.

When you’ve finished editing your photos, click the “x” in the upper right corner of the editing window to close the editor.

13. Clipart

Our clipart folders contain images that you can use to add decorative touches to your products. When you drag an item from the clipart folder to the product, an editing box will open. You can move the clipart to any position by clicking on it and dragging it. You can also use the tools in the editing box to resize, rotate, place in front or place it behind the photo. If you do not want to use the clipart in your photo, click “Delete” and the clipart will be removed.

14. Styles and Backgrounds

Backgrounds are added to your photo product when you choose your theme. You can change the background on your product and of any individual pages by dragging a pattern from the Styles or Background tabs to the page that you want to change. If your product has more than one page, the other pages will not change. You can have a different background for every page, if you want.

When you change the background, an editing box will open giving you further options. You can rotate your background or make the images in the background appear larger or smaller by using “Zoom.” Once you have selected “Zoom,” hold your cursor over the background and right and left arrows will appear, click and slide the arrow to the right to enlarge or click and slide the arrow to the left to reduce the size of the background. You can also move the background by selecting “Pan” and moving your cursor over the background, then clicking on the background. You can also change the background by selecting “Brightness.” Hold your cursor over the background and right and left arrows will appear, click and slide the arrow to the right to make the background brighter or click and slide the arrow to the left to make the background darker. If you do not want to use the background in your product, click “Delete” and the background will return to the original.

Close the editing box by clicking on the “x” in the corner.

15. Borders

Borders are a great way to add a decorative touch to the photos or text boxes in your product. You can add or change the border of any individual photo or text box by dragging a border from the available choices. Click on your border choice and drag the border over the photo or text box. If your border is not in the correct position, you will see a red circle with a white “x” next to your cursor. When your border is in the correct position, a blue circle with a white arrow will appear next to your cursor.

Your photo should now have a border around it. Other photos in your product will not change.

16. Customizing Text

Further options for your text such as font style, size, colour and placement are available by clicking on the “Customize” button in the lower right corner.

You can add text boxes to different positions on your product by clicking on the “ABC” box in the Text menu and dragging it. The text box will appear as a green rectangle and an editing window will open. Write your message in the grey space at the bottom of the screen. It will appear in the text box on your product. If you do not see the text or if it looks too small, try changing the size of the font to make the letters larger.

Often, your text will appear on multiple lines if your text box is too narrow. If you click “Width,” you can make the box wider by clicking and dragging it to the left or right. You can change the orientation of the textbox by selecting “Rotate.” Click on the text box and move the arrow to the right to rotate the text box clockwise and to the left to rotate the text box counter clockwise.

When you’re happy with what you’ve written, click “Accept.”

17. Photobooks: Select Your Photos

The photos that you have uploaded are shown near the bottom of the screen in My Photos. You can scroll through them by clicking on the up or down arrows or you can expand the list to see all of your photos by clicking the double arrows.

Click on the photos that you want to add to your product. They will appear in the window above My Photos.

You will notice that the software keeps track of the photos you have selected by placing a check mark in the upper right corner of the photo. If you want to use all of the photos in a specific album, click “Add all.” Your selected photos will appear in the window above the My Photos tab.

The order in which your photos have been selected is the order they will appear in the photobook. If you want to rearrange them, click on the photos you want to move and drag them to where you’d like them to appear.

If your photos have the correct date range and you want them to appear in the book in the order in which they were taken, click “Sort by date.”

When you’ve finished selecting photos, click “Next Step” to move forward.

18. Photobooks: Editing Your Project

You can look at your photobook at any time by clicking “Preview” on the bottom right of the page. If you want to edit your photobook further click “back”, you can review and edit each page by clicking “Previous” or “Next” under the displayed photobook pages.

19. Photobooks: Replacing Photos

To change a photo, first select a new photo from My Photos, then click and drag it over the photo that you want to replace. If you decide to replace a photo in your photobook, the previous photo that you replace will appear in the Work Table on either side of your photobook so you can use it later.

To remove a photo from the Work Table, scroll over the photo and a red circle with an “x” will be displayed. Simply click on the “x” to delete the photo from the Work Table. The photo will still be available in My Photos.

20. Calendars: Editing Your Project

For the spiral bound Calendar, the cover and the first six months of your calendar are now displayed with the chosen theme. To see the next six months, click on the “Next” button.

21. Calendars: Customize the Days of the Month

By clicking on any day of the month in the date grid, a box will appear that shows the day of the month you have selected. It also allows you to add a photo or information for that particular day. You can drag a photo from My Photos and you can add text by clicking on the “Insert your text here” area. Once you click on the “Insert your text here” area, you can type your text in the window below the Text tab. When you’re happy with what you’ve written, click “Accept.” You can then go ahead and add text to other days or pages.

22. Resolution Warning

photolab.ca presents a warning whenever your image would be printed at less than 100dpi.

Every digital image is made up of small squares called pixels. Before uploading, the photolab.ca uploader resizes images down to 1800 pixels and 5000 pixels maximum dimension for Express and Maximum Resolution options, respectively. When images are previewed, photolab.ca takes this number of pixels and divides it by the physical dimension in inches of the print being ordered. If that number is less than 100, a warning is displayed.

In the case of a cropped image, photolab.ca will take the number of image pixels left in the resulting cropped image and divide that by the print's physical dimension in inches. Again, if that number is less than 100, a warning is displayed.

For example if you start with an image that is 400 pixels high and 600 pixels wide and want to make a 4x6 inch print, the resulting division is 600/6 = 100, so this image would be fine. If you took that same image and ordered an 8x10 print, the resulting division would be 800/10 = 80. This would prompt the resolution warning.




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